Refund policy

Last updated: October 13, 2026

Picnic picks are a consumable nicotine product, so our policy is short, and strict about safety.

Damaged, wrong or missing items

If your order arrives damaged, you received the wrong item, or something is missing, email hi@enjoypicnic.com within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund the affected items, whichever you prefer. Please don’t ship anything back unless we ask you to.

Opened tubes

For hygiene and safety reasons, opened tubes cannot be returned, exchanged or refunded.

Unopened tubes

Changed your mind? Unopened tubes in their original, sealed condition can be returned within 14 days of delivery. Email us first for return instructions. Return shipping is at your cost unless the return is the result of our error. Once we receive and inspect the return, we’ll refund the product price to your original payment method. Original shipping charges are not refundable.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank or card issuer, the credit can take 5–10 business days to appear on your statement.

Cancellations

We pack orders quickly, so email us right away if you need to cancel. Once an order has shipped it can no longer be canceled; the rules above apply instead.

Age verification

Picnic is sold only to adults 21 and over. If we are unable to verify age, or an order appears to be placed by or for someone under 21, we will cancel the order and refund the payment.

Questions

Write to hi@enjoypicnic.com. Shipping rates and timing are on our Shipping & Delivery page.